Talent.com
Esta oferta de trabajo no está disponible en tu país.
Dir-Casino Surveillance

Dir-Casino Surveillance

Marriott InternationalSan Juan, PR, United States
Hace 8 días
Descripción del trabajo

JOB SUMMARY

The Director of Casino Surveillance is responsible for managing the daily operation of the Surveillance Department. All duties are performed within the guidelines of the property’s policies and procedures, Internal Control standards, and local, state, and federal regulations. The Director of Casino Surveillance demonstrates effective leadership and management skills during the execution of their duties. Responsibilities include protection of guests and property, protection of assets, associates, , accident and fire prevention, and response. Verifies all areas of the casino are safe and secure. Maintains logs, certifications, and documentation required by law and Standard Operating Procedures (SOP). Strives to continually improve guest and associates satisfaction while maximizing the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 5 years’ experience in the casino surveillance / security / loss prevention or related professional area.
  • 2-year degree from an accredited university in Criminal Justice or related major; or 2 years’ experience in the casino surveillance / security / loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Surveillance Operations

  • Assists in the development and implementation of emergency procedures.
  • Conducts investigation of all losses of property assets and refers to proper management for disposition.
  • Deploys casino surveillance staff to effectively monitor and protect property assets.
  • Complies with all Corporate surveillance safety and security management guidelines and procedures.
  • Conducts periodic patrols of entire property and parking areas.
  • Recognizes successes across areas of responsibility.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
  • Implements action plans to monitor and control risk.
  • Maintains required reports and documentation regarding patrols of property and parking areas.
  • Provides means for obtaining necessary medical attention on a timely basis.
  • Leads Casino Surveillance team.
  • Celebrates successes by publicly recognizing the contributions of team members.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to associates, including setting performance standards and monitoring performance.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Strives to improve service performance.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Ensuring Exceptional Customer Service

  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Empowers associates to provide excellent customer service.
  • Meets quality standards and customer expectations on a regular basis.
  • Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Conducting Human Resources Activities

  • Prepares minimum staffing requirement for the Surveillance Department.
  • Brings issues to the attention of Human Resources as necessary.
  • Completes proper documentation and reports all guest and associate incidents.
  • Conducts hourly associate performance appraisals according to Standard Operating Procedures (SOP).
  • Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the properties review process.
  • Administers property policies fairly and consistently.
  • Maintains all applicable certifications required for Casino Surveillance Agents.
  • Handles guest problems and complaints.
  • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaches or instructs others.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Plans, directs, implements, and manages the activities of the Surveillance Department, including recruitment, employment, training, associate relations, and communications.
  • Operational Responsibilities

  • Directs the daily operation of all monetary tasks and transactions throughout the casino property including but not limited to automated bill breakers, gaming vouchers, coupon redemptions, and jackpot payouts.
  • Responsible for the clandestine surveillance of the operation of, and gaming conducted at, slot machines; automated bill breakers, gaming voucher redemption machines; the cashier cage, and any satellite cage.
  • Monitors the video recording of activities in the count room and the video recording of movements of cash and slot cash storage boxes.
  • Responsible for the detection of cheating, theft, embezzlement, and other illegal activities with the property.
  • Monitors the daily operations of the casino cage as well as any satellite cages.
  • Responsible for the detection of the presence of any person who may be or is required to be excluded or ejected from the casino or is self-excluded from the gaming floor and gaming activities.
  • Responsible for the video recording of those locations, persons, activities, or transactions required and of any illegal and unusual activities monitored by the surveillance department.
  • Responsible for the clandestine surveillance of any slot computer system or equipment designated for coverage by the Board in conjunction with the approval of a slot machine system, including a slot monitoring system, casino management system, wide area progressing system, gaming voucher system and any communication equipment with the central control computer.
  • Responsible for providing immediate notice to managers designated in the internal controls and the casino compliance representatives upon detecting, and also upon commencing video recording of, a person who is engaging in or attempting to engage in , or who is suspected of cheating, theft, embezzlement, a violation of this part or other illegal activities, including a person who is required to be excluded or ejected from the casino or is self-excluded from the gaming floor and gaming activities.
  • Verifies compliance with all local laws and both the company and regulators rules and regulations.
  • Organizes routine random surveillances and audits surveillance as required.
  • Works with security team to resolve problems and disturbances.
  • Works closely with the Security Department to prevent the loss or damage of company assets.
  • Maintains a strong personal working relationship with local and State law enforcement members.
  • Maintains licensure as required by the local regulator.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Develops and maintains a working relationship with local law enforcement authorities.
  • Informs and / or updates the executives, peers, and subordinates on relevant information in a timely manner.
  • Provides information to supervisors, coworkers, and subordinates by telephone, in written form, email, or in person.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    Crear una alerta de empleo para esta búsqueda

    Surveillance • San Juan, PR, United States

    Ofertas relacionadas
    Personal de Mantenimiento (Casino)

    Personal de Mantenimiento (Casino)

    Prime Janitorial ServiceSan Juan, PR, PR
    Quick Apply
    Prime Janitorial is looking for a Housekeeper to join our team.The Housekeeper will clean, sanitize, and maintain private residences and commercial buildings. The ideal person for this position has ...Mostrar másÚltima actualización: hace más de 30 días
    Senior Construction Representative

    Senior Construction Representative

    ATI Inc.00934, PR, US
    Salary : $110,000 - $130,000 / year.Senior Construction Representative.Committed to industry leadership, we deliver sustainable, innovative, and cost-effective solutions that drive results and priorit...Mostrar másÚltima actualización: hace 8 días
    Air Interdiction Agent

    Air Interdiction Agent

    Customs and Border ProtectionHatillo, Puerto Rico, US
    Pilot—CBP Air Interdiction Agent Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Mostrar másÚltima actualización: hace 1 día
    011 Field Technician(Security Integration)

    011 Field Technician(Security Integration)

    Ranger AmericanSan Juan, PR
    Quick Apply
    JOB : Field Technician (Security Integration) San Juan, Puerto Rico Are you a hands-on problem solver with a passion for technology?. What You'll Do : - Install, configure, and troubleshoot cutting-ed...Mostrar másÚltima actualización: hace más de 30 días
    Shift Lead UNION - On-Call - Ahtna Professional Services

    Shift Lead UNION - On-Call - Ahtna Professional Services

    Ahtna, Inc.San Juan, PR, US
    APSI Shift Lead is a position within the security and protective service field of work.This position is responsible for oversight of staff who provide guard services described in the job descriptio...Mostrar másÚltima actualización: hace 5 días
    Operations Manager

    Operations Manager

    Imperial DadeCatano, PR, US
    Imperial Dade, a leading North American distributor, has an.Catano, PR!The Operations Manager will oversee both local and cross dock operations. This role requires a strategic leader with experience...Mostrar másÚltima actualización: hace 29 días
    Experienced Border Patrol Agent - Up to $30,000 Recruitment Incentive

    Experienced Border Patrol Agent - Up to $30,000 Recruitment Incentive

    United States Customs and Border ProtectionBarrio Camarrones, PR, US
    Border Patrol Agent - Experienced (GS11) Check out this higher-salaried federal law enforcement opportunity with U.Your current or prior law enforcement experience may qualify you for this career o...Mostrar másÚltima actualización: hace 6 días
    Extra Room Attendant

    Extra Room Attendant

    FAIRMONTCarolina, Carolina, Puerto Rico
    The Fairmont El San Juan Hotel Extra Room Attendant is responsible for the overall cleanliness and sanitization of rooms, restaurant, casino, public areas, offices, front and back of the hous...Mostrar másÚltima actualización: hace 7 días
    Part-Time / On-Call Armed Detention Officer

    Part-Time / On-Call Armed Detention Officer

    NANASan Juan, Puerto Rico
    AGS is looking for an Armed Detention Officer to work in our detention facility in Guaynabo, PR.To join our team of outstanding professionals, apply today!. Performs duties related to the detention,...Mostrar másÚltima actualización: hace más de 30 días
    Marine Interdiction Agent

    Marine Interdiction Agent

    U.S. Customs and Border ProtectionSan Juan, PR, United States
    Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement worki...Mostrar másÚltima actualización: hace 7 días