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Business Systems Analyst

SMX Services & ConsultingCaguas, PR

Hace más de 30 días

Descripción del trabajo

We are seeking a skilled and adaptable Business Systems Analyst to join our team. The successful candidate will play a key role in analyzing, designing, and implementing solutions across our core business systems, which include an ERP, E-commerce platform, and Enterprise Content Management (ECM) system running on IBM iSeries and Windows servers.

Key Responsibilities :

Systems Analysis & Design : Work closely with business units to analyze and document business processes, identify opportunities for improvement, and design system solutions that align with business needs.
Requirements Gathering : Collaborate with stakeholders to gather, document, and prioritize business and system requirements for enhancements, integrations, and new implementations.
System Integration & Testing : Assist in the planning, execution, and coordination of system integrations and user acceptance testing, ensuring seamless functionality across our ERP, E-commerce, and ECM platforms.
Vendor Management : Liaise with third-party vendors for the implementation, maintenance, and troubleshooting of systems, ensuring all services meet business requirements and performance standards.
Technical Support & Troubleshooting : Provide advanced technical support for core systems, diagnosing and resolving issues to minimize disruption to business operations.
Documentation & Training : Create and maintain comprehensive documentation for system processes, configurations, and training materials. Facilitate training sessions for end-users to enhance system utilization and efficiency.
Project Management : Manage and contribute to IT projects, ensuring they are delivered on time, within scope, and aligned with business objectives.

Qualifications :

Education : Bachelor's degree in Information Technology, Computer Science or a related field.

Experience :

At least - years of experience as a Business Systems Analyst or similar role.

Experience working with ERP systems, E-commerce platforms, ECM systems and MS Power BI.

Familiarity with IBM iSeries and Windows server environments is highly desirable but not required.

Skills :

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills, with the ability to translate technical concepts into business language.

Proficiency in systems documentation and process mapping tools.

Ability to manage multiple projects and tasks in a dynamic, fast-paced environment.

Experience with SQL and understanding of relational databases is a plus.

Fully Bilingual (English / Spanish)