Associate, Delinquency Management (Internal Collections)

The Associate, Customer Intelligence & Operations (Internal Collections) is responsible for the collection management of auto loans, personal loans, credit cards and overdrafts. Achieving this payment collection by contacting the client telephonically. Position works on-site in Bayamon, PR. MAIN DUTIES & RESPONSIBILITIES :

• Determine which factors are affecting the debtor’s responsibility to keep the account up-to-date; offering counsel about all the alternatives the institution offers in order to regularize his or her debt.
• Receives the clients credit or cash payments, prepares their receipts and processes the payment’s, on the day same day it is received, in Oriental Bank’s internet payment system.
• Transcribes all of the payment collections performed in the collection information system.
• Prepares maintenance documents in order to update the client’s information on the system. Such as the residency address, work address and / or telephone changes.
• Develops daily production report.
• Offers his or her direct supervisor recommendations, in relation to accounts that were adjusted based on the clients economic conditions and the unit’s risk.
• Discusses with his or her supervisor the cases that have not been resolved in order to determine the best course of action.
• Document in the internal collection adjuster work tool everything related to his or her client interaction. Detailing the interaction with the client, the obtained result of the client’s approach, payments received, etc. Will also document the adjuster’s handling result, for those collection adjuster’s in training whom do not have access and / or any collection adjuster who has a medical restriction that prohibits the programs use.
• Identify the problems that affect the payment handling and collection, such as missing clients, units ceded to a third party or broker, etc.
• When there is a third party involved, collect all of the necessary information.
• Other duties may be assigned.

EDUCATION AND EXPERIENCE :

WORK AUTHORIZATION & ELEGIBILITY :