Key Responsibilities :
Serve as the primary contact for tenant billing and collections within assigned regions.
Monitor and manage outstanding balances, ensuring timely follow-up and resolution.
Apply cash receipts and reconcile tenant accounts accurately.
Issue tenant statements, non-payment notices, and default letters.
Investigate and resolve billing discrepancies and disputes.
Maintain detailed pursuit notes and status flags in MRI for accurate tracking.
Collaborate with internal departments to support tenant engagement and financial accuracy.
Participate in A / R meetings and contribute to performance reporting.
Maintain accurate pursuit notes, status flags, and documentation in MRI to support collection efforts.
Contribute to process improvement initiatives and support implementation of system enhancements.
Qualifications :
At least 2 years of experience in accounts receivable or collections
Familiarity with lease terms, billing processes, and financial systems
Experience with MRI and Salesforce is a plus
Must have strong communication and customer service skills, and high attention to detail and accuracy
Must be able to manage multiple priorities and meet deadlines
Must be team-oriented with a proactive approach to problem-solving
Specialist • Caguas, PR