First BanCorp is hiring : MORTGAGE COLLECTOR -MORTGAGE DEFAULT - FIRSTBANK PR in

MORTGAGE COLLECTOR

Our Company

At FirstBank PR , we strive to be a trusted advisor to our clients. Our employees are key to delivering excellence in personalized customer service. With over 3,100 employees across Puerto Rico, the Virgin Islands, and Florida, we are proud of our team, which continuously exceeds client expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized service? If yes, FirstBank is the ideal place for you.

Job Overview

This role involves making collection calls to FirstBank customers with overdue mortgage payments. You will adhere to the Bank’s BSA, AML, and OFCA policies, following specific procedures and reporting any suspicious activity in line with Bank processes. Compliance with mandatory BSA, AML, and OFAC training is required.

Qualifications and Skills

• Conduct collection efforts via telephone using Lyrical and MSP systems, meeting daily call standards.
• Record the outcomes of collection efforts, including payment promises.
• Maintain quality standards and follow established protocols during calls.
• Advise customers on payment alternatives through the Loss Mitigation Program to avoid foreclosure.
• Refer accounts requiring mortgage intervention or internal verification for analysis using MSP.
• Handle and refer customer service requests.
• Support other departments when needed.
• Participate in special projects and collection campaigns.
• Process payments via the pay-by-phone application.
• Request updates and maintenance of delinquent loan information through CCW.

Minimum Requirements

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

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