Manager, Recovery Services & FCC Program PR

Join LifeLink — Join a Life Saving Team!

About LifeLink

More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission : To honor donors and save lives through organ and tissue donation.

Our vision remains clear : To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture— Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You’ll Do

As a Manager, Recovery Services and FCC, you will directly contribute to LifeLink’s life-saving mission. This position directly manages, oversight, mentors, evaluates, educates, and facilitate training for RC / FCC / TC / SC / DFS / Per Diem Runner staff, as appropriate under the direction of the Director of Recovery Services and maintains an ongoing open line of communication with the Executive Director (ED) and Associate Executive Director (AED), Administrator on Call (AOC), and the OPO Director(s), as appropriate. Mentor new Coordinator staff through one-on-one interactions and frequent meetings. Coordinates procurement efforts in pursuit of maximizing the number of approaches, organs recovered and transplanted. Serve as an expert in all recovery and family processes.

Key Responsibilities :

• Guide assigned staff toward accomplishment of LifeLink’s mission and goals, including selection, training and development, scheduling, and job assignments, coaching and counseling, appraisal, and recognition, and recommending promotional and disciplinary status : Direct work planning in conjunction with the Director; approves call schedules, vacation requests, expense reports, , to ensure adequate staff and adherence to policies Participate in hiring through screening resumes and conducting interviews. Assess and guide the performance of assigned staff through case debriefs and interactions with staff when functioning as an Administrator on Call and by observing them in the fiel Prepare and deliver mid-year and annual performance appraisals of assigned staff in collaboration with the Director of Recovery Services. Serve as mentor to new staff by coordinating and participating in orientation and regular meetings to assess progress.
• Direct Supervisor / Specialists with the training, management, and evaluation of Family Care Coordinators (FCCs), Referral Coordinators (RCs), Donor Family Services (DFS), Transplant Coordinators (TCs), Surgical Coordinators (SCs) and Per Diem Runners staff in the application of donor criteria, suitability and physical evaluation, to include the issues of authorization, hospital -specific dynamics, documentation, family and referral follow-up, donor management, pre and post authorization management, surgical procedures meeting documentation deadlines, and post- donation family service
• Approve the TC, RC, FCC, and SC call schedul Serve as a first line of consultation to any authorization or Donor Designation issues with staff / AOC.
• Identify opportunities for improvement in the referral process and is an active participant in studying and implementing changes.
• Ensure maintenance of weekly referral quality assurance and assist data coordinator with reportin
• Actively participate in the Policy Review Committee, recommend, and implement revisions in procurement protocols to continuously improve the work environment.
• Responsible for updating policies and procedure as well as the on-going training of the staff in receiving and evaluating incoming donor referral calls, determining medical suitability, donor management, organ recovery and obtaining authorization / facilitating Donor Designation.
• Monitor clinical chart audits and conduct administrative chart review to ensure that paperwork is completed according to LifeLink policies and procedures, thereby ensuring regulatory compliance.
• Work in conjunction with the OPO PI Coordinator to facilitate the OPO QAPI process through active participation in the MACBOG, Process / Performance Improvement Committee initiative, directives, and special projects.
• Work with Information Systems to create relevant electronic reports to monitor trends and inform improvement strategies.
• Participate in national and / or regional workgroups to enhance authorization practices.
• Participate in definition and implementation of Foundation strategic planning in areas of responsibility.
• Serve as backup to the Director of Recovery Services.
• Other responsibilities may include assistance with special projects, and other duties as assigned by the Director of Recovery Services.

Who You Are

Why LifeLink?

Diversity, Equity & Inclusion

LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?

Your next career move could be the most meaningful one yet.