Job Description
Job Description
Job Summary
At Wyndham Grand Rio Mar, our Director of Country Club Membership plays a pivotal role in driving membership sales and retention at our prestigious country club. This position requires a seasoned professional with a passion for hospitality, exceptional leadership skills, and a proven track record in membership management. The Director will oversee all aspects of the membership program, ensuring unparalleled service delivery, member satisfaction, and revenue growth.
Education & Experience
- Proven experience in membership management, preferably within a luxury hospitality or country club setting (5+ years).
- Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a related field preferred.
- Demonstrated success in membership sales, retention strategies, and customer relationship management.
- Strong financial acumen with experience in budgeting, forecasting, and financial reporting.
- Familiarity with local market dynamics and competitive landscape in membership-based businesses.
Skills Requirements
Exceptional leadership abilities with a track record of building and motivating high-performance teams.Outstanding communication and interpersonal skills, adept at fostering positive relationships with members, staff, and stakeholders.Strategic thinker with the ability to analyze data, identify trends, and implement effective membership strategies.Proficient in CRM systems, MS Office Suite, and other relevant software for membership tracking and reporting.Creative problem solver with a customer-centric approach to service delivery and member engagement.Passion for delivering exceptional hospitality experiences and maintaining high standards of service excellence.Physical Requirements
Flexible schedule with availability to work weekends, evenings, and holidays as needed.Ability to move around the country club facilities, including standing for extended periods and participating in events.Capable of lifting up to 25 pounds and assisting with setup for events or promotional activities.