Customer Service Coordinator

A company is looking for a Coordinator, Customer Service. Key Responsibilities Support Customer Service Representatives (CSRs) in handling consumer inquiries across various communication channels Evaluate and provide feedback on CSR interactions to enhance service quality and consumer satisfaction Coordinate training and development for new and existing team members while fostering a positive team environment Required Qualifications Experience in customer service or a related field Ability to work flexible hours, including evenings and weekends Intermediate proficiency with PC software Strong ability to adapt to a fast-paced environment and manage multiple priorities Experience in evaluating processes and recommending improvements