Multinational Issuing Office Coordinator

At AIG, we are reimagining the way we help customers to manage risk.  Join us as a Multinational Issuing Office Coordinator to play your part in that transformation.  It’s an opportunity to grow your skills and experience as a valued member of the team.

Where you can make an impact : Multinational

AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.

How you will create an impact

• Coordinate and execute inbound and outbound service requirements for Multinational portfolio in Puerto Rico and Caribbean for both, Risk Transfer and Global Fronting, for new business and renewals, included but not limited to manuscript wordings, certificates of insurance and / or specific needs.
• Manage communication and relationship with Producing Offices (PO), Issuing Offices (IO) Network Partner Practice Team (NPP), as well as internal stakeholders such as : reinsurance, collections, claims, legal, tax and others).
• Provide technical and administrative support to Multinational Issuing Office Specialist and Producing Offices.
• Manage assigned multinational clients’ requests and exceed service expectations.
• Be Knowledge Champion for Puerto Rico and Caribbean.
• Work proficiently with AIG Multinational systems.
• Proactively engage with and respond to global, regional and Multinational stakeholders, including client / broker inquiries.
• Enhance alignment with Client and Broker engagement, Underwriting, and all supporting functions such as Finance, Collections, Claims and others.
• Comply with internal and external service level agreements of allocated portfolio.
• Participate and provide Training & Monitoring of MN IO activities across business externally and internally.
• Ensure administration systems for assigned Multinational portfolio are up to date.
• Monitor and ensure resolution for allocated accounts with respect to accounting discrepancies, unpatched credit, and uncollected premiums.
• Ensure Production and RISO queries are answered within 48 hours of receipt.
• Ensure queries from other AIG departments are dealt with on a timely basis.
• Meet, as needed, with Tier 3 and 4 brokers / clients in conjunction with Producing Office or Local Distribution Team.
• Undertake special projects allocated by more senior members of staff, ensuring such projects are completed within the allocated time frame.

What we’re looking for :

Ready to maximize your impact? We would love to hear from you.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area : UW - Underwriting

Estimated Travel Percentage (%) : No Travel

Relocation Provided : No

AIG Insurance Company - Puerto Rico