Director, Platform Technology Services

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Job Summary

Rich Products, a $5.5Billion food manufacturing company, is looking for a Director, Platform Technology Services, to join our IT team. In this position, you will play a critical role in scaling out services capability across the enterprise.

This includes leading a team of product managers and platform engineers to ensure the successful delivery of IT solutions that meet business needs. This role is also responsible for developing and executing a product and platform strategy that aligns with the overall IT and business strategy. Additionally, this role is accountable for managing the product and platform lifecycle, including product roadmap, product development, product launch, and ongoing product support and maintenance.

The ideal candidate will bring their knowledge of managing delivery of CRM & ERP systems on an enterprise scale within a manufacturing environment and will have a track record of successfully delivering complex projects on time and in budget.

You will also lead cross-functional teams (including offshore).

We are happy to consider remote candidates for this role, with travel to Buffalo, NY as per business need

Key Accountabilities and Outcomes

• Strategic Leadership :

o    Define and execute the vision, strategy, and roadmap for IT platforms, ensuring alignment with business goals.

o    Lead cross-functional teams to deliver scalable, high-performing, and secure IT solutions.

o    Drive innovation to enhance IT capabilities, focusing on automation, efficiency, and user satisfaction.

o    Oversee the lifecycle management of enterprise applications, ensuring they meet current and future business needs.

o    Collaborate with business units to understand requirements and implement solutions that improve operational efficiency and productivity.

o    Optimize software integration to ensure seamless workflows across the organization.

o    Ensure high availability, performance, and scalability of infrastructure to meet organizational demands.

o    Monitor and address infrastructure-related challenges proactively.

o    Implement best practices for IT service management (ITSM) and process improvements.

o    Establish and monitor key performance indicators (KPIs) to measure operational success.

o    Develop and maintain robust security policies, procedures, and controls to safeguard IT systems and data.

o    Oversee compliance with regulatory requirements and industry standards (e.g., GDPR, ISO 27001).

Knowledge, Experience and Skills

Required :

Preferred :

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ITAC

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range / Hourly Rate

153,885.75 - $256,476.25

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity , standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com  if you need assistance completing this application or to otherwise participate in the application process.