Evergreen - Customer Service Healthcare

Atento is seeking a dedicated and experienced  Customer Service Representative,  with a strong background in  Sales or Cross Selling.  The primary responsibility of this role is to make outbound calls to encourage health plan members to take advantage of an in-home screening as part of their benefits.

The ideal candidate will possess exceptional communication skills, a compassionate demeanor, and a commitment to providing excellent customer service.

In this sales healthcare position, you'll inform and guide members about this much-needed healthcare screening service, ensuring they understand its benefits.  Candidates must be bilingual (English / Spanish) or just English.

• This is an  onsite position What would you do in this role : Cross-Selling make outbound calls to health plan members to schedule in-home screenings.

Call centers experience a must.

Follow scripts at all times.

Provide detailed information about the screening process and answer any questions members may have.

Verify and update member information in the database.

Maintain accurate and detailed records of all interactions with members.

Collaborate with team members and other departments to ensure a seamless scheduling process.

Follow up with members as necessary to confirm appointments and address any concerns.

Adhere to all company policies, procedures, and regulatory requirements.

Handle sensitive and confidential information with the highest level of professionalism and integrity.

To become part of our team : Proven experience in  customer service .

Bilingual proficiency (English / Spanish) at a minimum B2 level in English  (both verbal and written).

Sales or Cross Selling experience is a must Strong communication skills with the ability to simplify complex concepts.

Proficient in using customer service software, CRMs, and standard office tools.

Ability to work in a fast-paced environment while maintaining attention to detail.

High school diploma or equivalent required Flexibility to work  onsite  and  weekends  as required.

Key Competencies : Empathy and patience when handling customer concerns.

Sociable Outgoing engaging Strong organizational skills and the ability to multitask.

Being able to overcome objections.

Team-oriented with a customer-first mindset.

Work Environment : This position is  onsite  and includes  weekend availability .

A collaborative and supportive environment with opportunities for growth.

What's in it for you?

Apply today and find out why 150,000+ people around the globe choose to call ATENTO home.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type : Full-time Pay : $11.00 per hour Expected hours : 40 per week Benefits : Health insurance Paid time off Experience : Cross sales : 1 year (Required) Language : English (Required) Work Location : In person Powered by JazzHR