Talent.com
Esta oferta de trabajo no está disponible en tu país.
Customer Care Representative I - Bilingual (English / Spanish) (Hybrid)

Customer Care Representative I - Bilingual (English / Spanish) (Hybrid)

Elevance HealthAve Munoz Rivera,San Juan,PR
Hace 18 días
Descripción del trabajo

Job Description

Position Title : Customer Care Representative – Bilingual (English / Spanish) (Hybrid)

Location : Hybrid 1 : This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.

A proud member of the Elevance Health family of companies, Carelon Global Solutions, formerly Legato Health Technologies is a managed service delivery organization, providing information technology and business operations services for health plans.

The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

How you will make an impact :

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information / solutions.
  • Operates a PC / image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.

Minimum Requirements

  • Requires a HS diploma or equivalent
  • Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
  • Preferred Requirements

  • Bilingual (Spanish / English) or multi-language skills preferred. Must be able to pass a validated language test / assessment.
  • Strong communication and problem solving skills preferred.
  • Inbound call center experience preferred.
  • Automated Customer Service experience preferred.
  • Familiarity with First Call Resolution preferred.
  • Job Level :

    Non-Management Non-Exempt

    Workshift : Job Family :

    CUS >

    Care Reps

    Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

    Who We Are

    Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

    How We Work

    At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

    Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

    The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient / member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

    Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact

    Crear una alerta de empleo para esta búsqueda

    Representative • Ave Munoz Rivera,San Juan,PR

    Ofertas relacionadas
    First Bank is hiring : BUSINESS ANALYST - MORTGAGE SERVICING - FIRSTBANK PR in Sa

    First Bank is hiring : BUSINESS ANALYST - MORTGAGE SERVICING - FIRSTBANK PR in Sa

    First BankSan Juan, PR, United States
    The Business Analyst Conducts continuous analyses and other tasks to identify and investigate variances of business results against budgets, develop budget and forecasts, maintain accounting record...Mostrar másÚltima actualización: hace 25 días
    Construction Projects Scheduler (3153)

    Construction Projects Scheduler (3153)

    CPMSan Juan, PR, United States
    IMPORTANT INFORMATION! PLEASE READ!!.This is an "in person" job opportunity.Puerto Rico when applying for position.Ideal candidate will be an individual with 3+ years of.Resource will develop, ana...Mostrar másÚltima actualización: hace más de 30 días
    Operations Lead

    Operations Lead

    People Talent AcquisitionSan Juan, Puerto Rico, PR
    Quick Apply
    About People Talent At People Talent, we specialize in connecting highly skilled professionals.Our mission is to bridge the gap between exceptional talent and the organizations that need it, foster...Mostrar másÚltima actualización: hace más de 30 días
    Business Analyst (3-Month Contract) - Hybrid (San Juan, PR) Job at SMX Services

    Business Analyst (3-Month Contract) - Hybrid (San Juan, PR) Job at SMX Services

    SMX Services & Consulting, Inc.San Juan, PR, United States
    Business Analyst (3-Month Contract) - Hybrid (San Juan, PR).We are seeking a Business Analyst for a 3-month contract in San Juan, PR. This role is hybrid, requiring some onsite presence.Fully biling...Mostrar másÚltima actualización: hace 8 días
    Spanish US-Based Interpreters

    Spanish US-Based Interpreters

    ContactLink Solutionssan juan, puerto rico, PR
    Quick Apply
    LANGUAGES : SPANISH Requirements : 90% English proficiency Steady wired internet connection USB Wired headset Windows 10 or MacOS WHAT WE OFFER YOU : Fully remote position with a clear sche...Mostrar másÚltima actualización: hace 26 días
    Senior Security Administrator

    Senior Security Administrator

    Harvard Partners Trusted IT AdvisorsSan Juan, Puerto Rico
    Quick Apply
    Must be fully bilingual in English and Spanish (Oral and Written).The Senior Security Administrator is responsible for implementing, maintaining, and troubleshooting all security-related systems an...Mostrar másÚltima actualización: hace más de 30 días
    HORNE is hiring : WAP Inspector PR - Government Services in San Juan

    HORNE is hiring : WAP Inspector PR - Government Services in San Juan

    HORNESan Juan, PR, United States
    WAP Inspector PR - Government Services.Be among the first 25 applicants.WAP Inspector PR - Government Services.HORNE is a professional services firm founded on a cornerstone of public accounting.As...Mostrar másÚltima actualización: hace 12 días
    Business Analyst (3-Month Contract) - Hybrid (San Juan, PR) Job at SMX Services

    Business Analyst (3-Month Contract) - Hybrid (San Juan, PR) Job at SMX Services

    MediabistroSan Juan, PR, United States
    Business Analyst (3-Month Contract) - Hybrid (San Juan, PR).We are seeking a Business Analyst for a 3-month contract in San Juan, PR. This role is hybrid, requiring some onsite presence.Fully biling...Mostrar másÚltima actualización: hace 8 días
    Inside Sales Representative

    Inside Sales Representative

    Quality Consulting GroupSan Juan, Puerto Rico, PR
    Quick Apply
    QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team.In...Mostrar másÚltima actualización: hace más de 30 días
    Administrative Assistant

    Administrative Assistant

    Firma de Reclutamiento en PRSan Juan, PR, United States
    Associate's Degree or 2 years of college in Business Administration, Office Administration, Secretarial or related field. Minimum of 1 year of experience in a similar position.Knowledge and experien...Mostrar másÚltima actualización: hace más de 30 días
    Advisor, Retail Banking (Project Management)

    Advisor, Retail Banking (Project Management)

    OrientalSan Juan, Puerto Rico
    The Advisor, Retail Banking (Project Management) leads and oversees projects within the Auto Loan and Mortgage divisions, ensuring timely execution and successful outcomes.Monitor audit requirement...Mostrar másÚltima actualización: hace 18 días
    Software Engineer

    Software Engineer

    El ComebackSan Juan, Puerto Rico
    Quick Apply
    Positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.The company seeks to capitalize on the booming Big Data and AI markets by helping ente...Mostrar másÚltima actualización: hace más de 30 días
    Economic Development Planner

    Economic Development Planner

    Flexible & Integrated Technical Services, LLCSan Juan, PR, PR
    Quick Apply
    For Planning services WHAT MAKES YOU A FIT : The Technical Part : Master’s degree in Planning (Social or Economic), with at least five (5) years of experience in economic...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Now Hiring Urologists in Puerto Rico!

    Now Hiring Urologists in Puerto Rico!

    Department of Veterans AffairsSan Juan, PR, United States
    The VA Caribbean Healthcare System is actively seeking three board-certified / eligible Urologists.San Juan, Ponce (Full-Time), and Mayagüez (Part-Time). If you're passionate about delivering high-qua...Mostrar másÚltima actualización: hace 3 días
    INSURANCE SERVICE REPRESENTATIVE - INSURANCE AGENCY - FIRSTBANK PR Job at First

    INSURANCE SERVICE REPRESENTATIVE - INSURANCE AGENCY - FIRSTBANK PR Job at First

    First BanCorpSan Juan, PR, United States
    BUSINESS SUPPORT REPRESENTATIVE.Responsible for billing and distribution functions.Attends to, coordinates, and addresses telephone calls or visitors. Provides support and orientation with the goal ...Mostrar másÚltima actualización: hace 25 días
    Recruiter

    Recruiter

    ABMSan Juan, PR, United States
    This role will recruit primarily for janitorial / custodial team members for all of our industry groups in Puerto Rico.Bilingual (English / Spanish) ability is required. As an integral member of the cen...Mostrar másÚltima actualización: hace 18 días
    Call Center Representative (House Calls) - San Juan, PR Job at Optum in San Juan

    Call Center Representative (House Calls) - San Juan, PR Job at Optum in San Juan

    OptumSan Juan, PR, United States
    Call Center Representative (House Calls) - San Juan, PR.Call Center Representative (House Calls) - San Juan, PR.Call Center Representative (House Calls) - San Juan, PR. Be among the first 25 applica...Mostrar másÚltima actualización: hace 5 días
    Resort Manager

    Resort Manager

    D.C. Global Talent Inc.00901, PR, US
    Oversee the day-to-day operations of a large complex resort, ensuring the highest standards of quality and service are consistently met. Collaborate with property management teams to develop and imp...Mostrar másÚltima actualización: hace más de 30 días