Job Description
Job Description
Elevate Your Career to Unparalleled Luxury : Executive Operations Assistant at Royal Isabela
Are you a dynamic, bilingual professional with a passion for excellence and a talent for seamless operations? Do you thrive in a fast-paced, luxury environment where your organizational abilities and exceptional customer service skills make a tangible impact? If so, Royal Isabela invites you to join our team as an Executive Operations Assistant , a pivotal role supporting our General Manager in delivering an extraordinary guest experience.
Imagine :
- Being a key player in our resort's daily operations, ensuring every detail reflects our commitment to unparalleled luxury.
- Orchestrating VIP guest experiences, from meticulously planned itineraries to flawless execution.
- Playing a crucial role in achieving and maintaining our prestigious 4-diamond certification, ensuring the highest standards of service and quality.
- Leading critical projects, from transformative remodels to emergency response coordination, showcasing your exceptional project management skills.
- Working directly with the General Manager, gaining invaluable experience and contributing to strategic initiatives.
This isn't just a job; it's an opportunity to :
Make a real difference : Your contributions will directly impact the guest experience and the resort's success.Grow professionally : Develop your skills in project management, customer service, and executive coordination within a luxury setting.Become part of a high-achieving team : Deliver outstanding guest experiences in a breathtaking setting.Be a leader : Help develop high-potential staff and support a productive work environment.We're seeking a candidate who :
Is Fully Bilingual : Fluency in English and Spanish (oral and written) is essential.Has Proven Experience : A Bachelor's degree in international business or a related field, coupled with significant experience as an executive assistant or in a similar role.Is a Master of Organization : The ability to manage multiple tasks, prioritize effectively, and maintain meticulous attention to detail.Has a Customer-Centric Mindset : A passion for delivering exceptional customer service and resolving complex issues with grace and professionalism.Has Project Management Expertise : The ability to plan, execute, and monitor projects, ensuring timely and successful completion.Has Luxury Hospitality Insight : Knowledge of the luxury hospitality industry is highly preferred.Is Tech Savvy : Proficiency in Microsoft Office Suite and experience with project management, communication, CRM, and data analytics tools.Has Crisis Management Capabilities : The ability to assist in emergency response and maintain calm under pressure.Your responsibilities will include :
Managing the General Manager's agenda and coordinating meetings.Responding to customer reviews and resolving guest complaints.Overseeing quality audits and ensuring compliance with industry standards.Coordinating VIP visits and special events.Supporting payroll processes and workforce relations.Managing purchase requisitions and budgetary compliance.Coordinating emergency response.Benefits :
Competitive salary and comprehensive benefits package.Opportunities for professional growth and development.A dynamic and supportive work environment.The chance to be part of a world-class luxury resort.EEOC l Equal Opportunity Employer
