Care Coordination Specialist

Job Description

This is a remote position.

About MK Care :

MK Care is a tech-enabled platform that connects families with trusted caregivers, education, and essential products to support aging adults and individuals with disabilities. Founded by two sisters with a personal mission, we aim to deliver compassionate, high-quality home care that is accessible, reliable, and centered on dignity. We are redefining the future of caregiving in Puerto Rico and beyond.

Job Description :

We are seeking a compassionate and detail-oriented Care Coordination Specialist to join our team. This role is responsible for ensuring seamless communication between clients, caregivers, and healthcare professionals, and for managing the coordination of care services to meet individual needs efficiently.

Key Responsibilities :

• Act as the primary point of contact for families and caregivers.
• Coordinate and schedule in-home care services based on client needs and availability.
• Monitor service delivery and follow up with clients to ensure satisfaction.
• Collaborate with healthcare providers and internal teams to update care plans.
• Maintain accurate records in the care management system.
• Respond promptly to client inquiries, changes, or emergencies.
• Assist in matching caregivers with clients based on compatibility and skills.
• Support onboarding and training for new caregivers.

Qualifications :

Requirements

Associate’s or bachelor’s degree in administration, health, social work, or related field preferred

1+ year of experience in care coordination, case management, or customer service (preferably in a healthcare or home care setting)

Proficient in Google Worskapce, Zoho CRM, Whatsapp and other administrative tools

Reliable internet connection and ability to work from home

Flexibility to work evenings or weekends occasionally if client needs arise

Demonstrated empathy, discretion, and professionalism

Requirements