Customer Support Associate

A company is looking for a Customer Support Associate. Key Responsibilities Maintain a comprehensive understanding of the platform, including driver and rider applications Ensure timely correspondence with customers via phone and email Identify customer needs and address their problems while escalating issues that require broader attention Required Qualifications Experience in a customer support role or call center environment Proficiency in CRM software and ticketing systems, such as Zendesk Flexible schedule allowing for potential weekend and night work Strong organizational skills and ability to multitask Team-first mentality and a professional attitude