Vice President of Customer Enablement

A company is looking for a Vice President of Customer & Agent Enablement. Key Responsibilities Develop and execute a comprehensive contact strategy to improve customer satisfaction and reduce operational costs Lead the vision and performance of self-service capabilities, ensuring seamless issue resolution for customers Identify and implement solutions for recurring customer and agent defects through analysis and collaboration with cross-functional teams Required Qualifications 12+ years of experience in customer experience, operations, or enablement roles, with 5+ years in executive leadership Proven track record of designing and scaling self-service ecosystems Strong experience with contact strategy development and support funnel optimization Operational excellence in root cause analysis and process design Deep understanding of agent enablement tools and systems