Customer Service Representative (Rx)

What Customer Operations Support>

contributes to Cardinal Health

Customer Service Operations is responsible for providing proactive solutions, inquiry research / resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Accountabilities :

• Confer with customers by telephone to provide information about products and take orders.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Backorders and emergency orders management.
• Coordinate orders delivery dates.
• Review and confirm order status and delivery.
• Validate that prices are in compliance with our best pricing practices.
• Respond to customer problems or complaints.
• Manage weekly reports of open and delivered orders.
• Provide order status to clients.
• Consolidate orders.

Qualifications :

What is expected of you and others at this level

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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