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Responsibilities The Marketing Coordinator will serve as a liaison with the customer (internal and external) to ensure that all marketing requests, concerns, and / or needs are addressed efficiently. Development of marketing materials that support organizational strategies to increase FHC's business volume. Responsible for ensuring that accounts under their charge are satisfied with service materials and will meet the business retention revenue budget. Responsibilities and essential duties : Develop and execute strategic annual plan. Identify new business opportunities within existing accounts. Understand client needs, objectives, and business challenges. Conduct presentations within the organization, to FHC clients and prospects. Markets and promotes FHC products and programs to customers and prospects. Assists in the development of business proposals together with the assigned Departments. Participates in marketing and promotional plan. Obtains and prepares written information to be included in the Company's written communication media, such as, web page, social media, magazines, among others. Monitors the Company's social networks and ensures that the information needs presented therein by direct and / or indirect clients of the Company are answered. Assists in the purchase of promotional materials needed for events of info booth, among others. Support in the organization of educational activities. Support in the development of educational material plan in conjunction with the Health Specialist. Provide support in the coordination and the preparation of the material for the FHC’s Mental Health First Aid Academies and any other educational activity of FHC or as requested by clients. Represents the company in activities, such as : conventions, congresses, marathons, activities with the press, according to the need. Coordinates services to digital and traditional media for account services. Responsible for maintaining and updating the content and image of the page on social networks, such as : Facebook, Instagram, etc. and / or FHC portal Available to perform the coordination EAP services for any critical incident that may be referred Identifies resources to increase FHC’s services. Ensure timely delivery of services. Supports in the preparation of reports required by the Companies / clients. Responsible to measure customer satisfaction with the activity offered and offers correction plans when any aspect of the service does not meet expectations. Collaborate with internal teams (e.g., providers, clinical, etc.) to deliver client solutions. Build and maintain strong relationships with clients. Available to displace through the Island. Participates in the mandatory trainings, such as : the Annual Compliance Plan, Human Resources & Departmental, URAC, NCQA and CMS guidelines. Complies with the established attendance and punctuality policies. Agree to comply with the following requirements, but not limited to : Code of Conduct, Ethics, Confidentiality, Conflict of Interest, etc. Complies with the standards of the Service Excellence Program