Sales and Customer Service Representative

Job Description

This is a remote position.

Role Overview :

The Virtual Sales and Customer Service Representative will play a key role in following up on leads and handling incoming calls, ensuring exceptional customer service and effective sales outreach. This position involves extensive email and call communication with restaurant clientele and contractors.

Responsibilities :

• Respond to incoming calls and follow up on leads generated from email campaigns.
• Manage customer interactions using Zoho CRM (training provided for quick learners).
• Conduct high-volume email and phone outreach targeting the Atlanta market.
• Provide excellent customer service, particularly when dealing with challenging clients.
• Collaborate with team members to improve processes and achieve sales goals.

Requirements

Note : We are only accepting candidates from South and Latin America for this position.

Requirements

Language Skills : Bilingual in English and Spanish. Typing Proficiency : Minimum 60 WPM (typing test required). Customer Service Experience : Experience working with restaurant clients or contractors preferred. Technical Skills : Familiarity with CRM software (Zoho preferred, but Salesforce or similar acceptable). Communication Skills : Strong verbal skills with the ability to handle high-volume calls and maintain a positive demeanor. Note : We are only accepting candidates from South and Latin America for this position.