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Lifestyle Coach

Lifestyle Coach

Telemedik00965, PR
Hace 8 días
Descripción del trabajo

Job Description

Job Description

Description :

As a Lifestyle Manager, you will be responsible for conducting risk assessments for patients enrolled in the Medicare program to validate their needs and lifestyle. You will play a key role in the service experience by providing professionalism, courtesy, and excellence.

Essential Functions :

  • Communicate with members by phone to provide information about their respective health insurance plan services.
  • Offer guidance, support, and educational services on non-clinical matters related to different plan coverages and promotions.
  • Manage calls and refer them to the appropriate resources based on the specific needs of the member.
  • Document and record transactions, including details of inquiries and actions taken.
  • Escalate unresolved customer complaints to the supervisor or designated departments for further investigation.
  • Provide support on other Contact Center projects.
  • Conduct telephone interviews (outbound calls) with members regarding services, satisfaction levels, and follow-up activities.
  • Participate in training and development sessions.
  • Ensure confidentiality and compliance with all applicable state and federal regulations for Health Call Centers, including HIPAA and internal policies for handling confidential information.
  • Immediately notify the supervisor of any exposure to Protected Health Information.
  • Comply with core and functional training as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC).

Requirements :

  • At least one (1) year of Customer Service experience.
  • Completed high school diploma and / or college credits (preferred).
  • Advanced knowledge of computer applications and / or Microsoft Office.
  • Strong customer service orientation and commitment.
  • Excellent verbal and written communication skills.
  • Fast documentation and internet navigation skills.
  • Availability for shifts (including holidays), Monday to Friday from 8 : 00 AM – 6 : 00 PM.
  • What are the benefits of joining our team as a Health Services Representative?

  • On-the-job training, regulatory aspects, and health-related education.
  • 24 / 7 telemedicine service.
  • Free health and wellness programs for employees.
  • Opportunities for growth and development.
  • Contribute to the health and well-being of the community.
  • Job Type : Full-time

    Work Location : On-site job in Guaynabo, PR

    EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)

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    Coach • 00965, PR