Ama de Llaves - Condado Vanderbilt Hotel

Condado Vanderbilt Resort

The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unparalleled gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We believe that our team members are the key to delivering passionate and authentic service. Let's build a collection of memories together!

Key Responsibilities

• Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, and thank them with genuine appreciation.
• Clean and organize guest rooms according to standards using the correct chemicals.
• Participate in daily staff meetings, pick up room reports and keys for assigned areas.
• Follow all protocols for entering a room.
• Maintain the cleanliness and maintenance of all equipment used.
• Anticipate and communicate replenishment needs.
• Have knowledge of room service steps, including preparation of amenities and other related tasks.
• Ensure compliance with expectations and quality standards.
• Be informed about daily hotel operations, review daily event sheets, bulletin boards, and be aware of all changes, new procedures, and events.
• Perform other reasonable tasks as requested by supervisors.
• Ensure that the uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Director of Cleaning.
• Complete safety training and certifications.
• Develop and maintain positive working relationships with others, and support the team to achieve common goals.
• Perform other reasonable tasks as requested by the supervisor.

Qualifications

• Hospitality oriented.
• Ability to bend, stoop, stretch, and lift objects up to 60 pounds.
• Capable of handling difficult situations effectively.
• Capable of working quickly and efficiently, especially under pressure.
• Capable and willing to perform basic cleaning tasks.
• Flexibility to work various shifts, including weekends and holidays.
• Good communication skills in Spanish and English.

Benefits

• 401(k) Plan
• Employer Contribution to 401(k)
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive and people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law.