Dedicated Service Representative I

Job Summary

Provide dedicated customer service for international accounts. Administer and coordinate international sales orders and transportation logistics. Work with Medline operations / inventory management and foreign vendors for shipments to international customers. Coordinate inventory and warehouse task management

Job Description

Major Responsibilities

• Coordinate shipping details directly within Medline and foreign third-party suppliers.
• Order Entry. SAP Orders received via fax, email, phone and rush (customer purchase orders and rep sample orders).
• Responsible for tracking the order shipments for all modes of transportation (air, ocean, land, FCL, LCL, etc.
• Ensure Incoterms and terms of sale for shipping match customer sales contract terms.
• Work with freight forwarders on the logistics of customer shipments, reviewing accuracy of all customs documents.
• Communicate booking request with factory and freight forwarders. Example documents potentially responsible for : COO (Country of Origin) Certificate, SLI (Shipper's Letter of Instruction), SED (Shipper's Export Declaration), POD (Proof of Delivery) and other container declarations for certain countries.
• Manage backorders for assigned accounts daily.
• Review Letters of Credit (LOC) to ensure Medline and the Customer are appropriately protected.
• Oversee Sales Order Entry process in terms of reviewing order blocks, inventory, order tracking and product substitutions with the approval of the customer.
• Process returns and OSI's (Operational Service Issues) in SAP and prepare credits for customers. These may result from shortages / mis picks, damaged freight, production failures, price discrepancies, etc. and often require communication with management, divisions, freight forwarders, and / or factories.

Minimum Requirements

Education

High school diploma or equivalent.

Work Experience

Intermediate skills level in Microsoft Office, SAP, Catalyst, and AS400

Other

Bilingual in English and Spanish

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.