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Inbound Customer Service Agent- Bodewell- PUERTO RICO (Remote)

Inbound Customer Service Agent- Bodewell- PUERTO RICO (Remote)

GE Appliances, a Haier companyCarolina PR 1
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities :  , , and .

Interested in joining us on our journey?

As a Remote Inbound Customer Service Agent- Bodewell with GE Appliances, you will create an outstanding quality service experience for the GE Appliance consumer, by receiving inbound calls and answering questions about major appliance deliveries in English. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!

We offer a base rate of $11.37 / hour+ incentives based on your quality scores - paid weekly.

Training requires a 9-week full-time shift Monday-Friday 8 : 30 AM- 5 : 00 PM (Central).

After training, you will be assigned a shift during our business hours.

This position will follow daylight savings time.

Benefits & Perks :

Paid on-the-job training and mentoring

Work-from-home opportunity (equipment provided)

Paid time off

Medical, dental, vision, and prescription benefits eligibility on day 1

401(k) program with a company match

Appliance discount program

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Position

Inbound Customer Service Agent- Bodewell- PUERTO RICO (Remote)

Location

USA, Carolina, PROther PR US

How You'll Create Possibilities

After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to :

  • Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services.
  • Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems.
  • Create, update, and retrieve owner records for logging facts surrounding complaints, actions and resolutions.
  • Proactively provide feedback to Quality and Training to help keep training processes and materials updated.
  • Adhere to safety policies and procedures to ensure a safe work environment for all
  • Support other parts of the business, such as directed.
  • Other duties as assigned.

What You'll Bring to Our Team

Minimum Qualifications :

  • Must reside in Puerto Rico,
  • One year of relevant working experience in a customer service or sales environment.
  • The ability to communicate effectively in English (speaking, reading, and writing).
  • Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues.
  • Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner.
  • Requires a high degree of concentration and attention to detail to manage daily activity.
  • Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization.
  • Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products.
  • Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities.
  • Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once.
  • Ability to effectively work at home.
  • Computer skills to include : MS Office Suite and ability to navigate multiple systems and screens.

    • Requirements for Remote Work Environment

  • Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
  • A local internet provider and an ethernet connection : no Satellite, Pre-paid, or DSL internet connections allowed due to security issues.
  • Internet Speed Requirements :
  • Ping 50 Mbps or lower
  • Download 50 Mbps or higher
  • Upload 15 Mbps or higher

    • Our Culture

    At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength.The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve.We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

    GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

    GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S