Operations Director for Online B2C Mentorship Company

If you have strong leadership skills AND you are incredibly organized, process-driven, and good with data / spreadsheets / tracking... this could be your dream job.

My name is Richard Yu, and I am an Online Business Coach. You can find me on Instagram and YouTube.

As our university expands to empower ordinary people with the mindset, skillset and strategies to make a high income online , we are always on the lookout for committed, talented team members to contribute to our mission, with a focus on long-term collaboration.

My team and I are currently looking for our next Operations Manager. We have the vision for this person to grow into our Chief of Operations one day... so we're looking for strong leadership potential.

Job Responsibilities include but are not limited to :

Build out standard operating procedures by working with our executive team to build out comprehensive SOPS across our organization

Driving internal operational enhancements (setting up Zapier automations, reporting channels / processes, and owning our tech stack (ActiveCampaign, Slack, Zapier, Calendly, GSuite, etc.) - You should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.

Project Management : You will enforce strict deadlines, manage a team in order to make sure they complete their deadlines on time, and run daily meetings for both the leadership and departmental teams.

Build out spreadsheets for tracking data such as LTV (life-time value), churn rate, and daily sales reporting

Building our Collections Process for contacting our clients with over-due payments via phone call / text / email, to ensure that they complete their payments on time.

Handle customer service emails and administrative responsibilities (eventually delegating this to team member by building out internal systems)

Your role will constantly be changing. As the company grows, you will lead a team of virtual employees, and take on more and more leadership roles. A big part of this job is to stay on your toes, always ready for action and change.

You will be responsible for daily REPORTING on multiple communication channels (Slack, text message, spreadsheets, etc., and so a HIGH attention to detail and compliance with standard operating procedures is essential. About 20-30 minutes of reporting work / day.

EST hours

Comp negotiable, depending on experience.

Completely remote.