Sr. Client Support Specialist

We’re NFP, a 4x Best Places to Work award winner in Business Insurance for 2017-2020 and we’re looking for a Sr. Client Support Specialist to interact with our clients and Client Managers to successfully offer the COBRA Administration Service, present the services and implement the COBRA Administration process.

Responsibilities include :

• Implement new Clients to COBRA Administration System with data entry and system setup
• Visit Clients for implementation / follow up COBRA procedures
• Update COBRAeas system with COBRA eligible participants data
• Revise COBRA notifications and send via certified mail to all required participants within the COBRA established timeframe
• Complete COBRA enrollment, changes and termination forms
• Send Daily communications to Carriers to notify of COBRA reinstatement, changes and terminations
• Provide support to Customers, Clients and COBRA participants on questions regarding coverage information, account information, insurance information and COBRA regulations
• Manage COBRA Open Enrollment communications process, as well as add and / or update rates information on COBRAeas system.
• Monitor account e-mail and maintain SysAid Service Request documentations updated : Daily verification of new cases Follow up on pending cases Resolution of open cases
• Monitor and comply with COBRA notification, election and payment periods
• Generate monthly COBRA reports for Finance COBRA Headcount Report COBRA Notices Report COBRA Severance Report
• Scan and file COBRA participants documents : Election forms Enrollment forms Termination forms Participant letters Other related documents
• Ensures all verbal and written communication is courteous, professional at all times
• Builds a strong customer relationship and effectively interacts with customers in order to explain complex procedures and concepts, benefits and services, in a simple, concise manner
• Maintains strong sensitivity and adherence to confidentiality standards. Follows HIPPA compliance

What We Offer :

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

Who We Are :

We’re NFP, a 4x Best Places to Work award winner in Business Insurance for 2017-2020. We are also recognized as an Elite 2018 Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit :  .

NFP and You… Better. Together.

NFP is an inclusive Equal Employment Opportunity employer.