Customer Support Associate

A company is looking for a Customer Support Associate for the West Coast (Remote). Key Responsibilities Respond to customer-submitted live chats and emails promptly Troubleshoot and guide customers through account, billing, and domain inquiries Meet targets across Quality, Productivity, and Customer Satisfaction in email and live chat Required Qualifications Open availability to work a 40-hour week, including weekends and holidays 1+ years of customer-facing experience in a similar role Familiarity with the Squarespace platform Consistent and dependable WiFi and a distraction-free workspace Must reside in Arizona, Idaho, Utah, New Mexico, Oregon, or Washington