Talent.com
Esta oferta de trabajo no está disponible en tu país.
Vice President of Customer Enablement

Vice President of Customer Enablement

VirtualVocationsMayaguez, Puerto Rico, United States
Hace 7 días
Descripción del trabajo

A company is looking for a Vice President of Customer & Agent Enablement. Key Responsibilities Develop and execute a comprehensive contact strategy to improve customer satisfaction and reduce operational costs Lead the vision and performance of self-service capabilities, ensuring seamless issue resolution for customers Identify and implement solutions for recurring customer and agent defects through analysis and collaboration with cross-functional teams Required Qualifications 12+ years of experience in customer experience, operations, or enablement roles, with 5+ years in executive leadership Proven track record of designing and scaling self-service ecosystems Strong experience with contact strategy development and support funnel optimization Operational excellence in root cause analysis and process design Deep understanding of agent enablement tools and systems

Crear una alerta de empleo para esta búsqueda

President Of Customer • Mayaguez, Puerto Rico, United States