Host

Job Description

Job Description

About Wahlburgers…

We are a working class organization, rooted at a family’s kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants everyday. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company.

Job Summary :

Our Host is the welcoming face of our restaurant, creating a warm and inviting first impression for every guest. This role involves managing reservations, coordinating seating arrangements, and ensuring smooth communication with the service team.

Key Responsibilities

• Understands our culture and does whatever it takes to create a positive and memorable guest experience.
• Welcomes guests warmly by smiling and making eye contact as they enter the restaurant.
• Answers guest questions regarding flow, food, beverages, restaurant, and the restaurant’s story.
• Keeps guests entertained and engaged while waiting or in line.
• Leads guests at their own pace to a clean, perfectly set table and hands each guest the appropriate menu(s) after they are seated.
• Maintains awareness of available tables in the dining area and always knows of a party 'on deck' to be seated.
• Communicate with servers and managers regarding the availability of tables, seating of large parties, or special requests so that guests enjoy a memorable experience.
• Handles guests' complaints by listening to their concerns, always informing a manager, and resolving issues to ensure overall guest satisfaction.
• Thank guests as they leave and invite them to return to the restaurant again.

Hospitality to the Restaurant :

Hospitality to your Team :

Requirements & Prior Experience :

Equal Opportunity Employer