Retail Keyholder- Mayaguez Mall

Retail Keyholder

POSITION DESCRIPTION AND KEY MEASURES

Department :          Retail Operations

Location :                            Store Location

Report to :                           DM

Number of direct reports :

POSITION PURPOSE AND EXPECTATION :

Position Summary : We're seeking an energetic and responsible Keyholder to join our retail team. This role supports the Store Manager in daily operations while providing exceptional customer service and maintaining store standards in a fast-paced environment.

Key Responsibilities :

• Opening and closing procedures, including cash handling, security protocols, and daily reporting
• Lead sales floor operations and guide team members to achieve sales goals
• Provide outstanding customer service and create memorable shopping experiences
• Support inventory management, including receiving shipments and maintaining stock levels
• Monitor and prevent loss through proper shrink control procedures
• Execute visual merchandising standards and maintain store appearance
• Train and mentor sales associates on company policies and procedures
• Assist in daily operations including POS transactions, returns, and customer inquiries

Required Qualifications :

Desired Qualities :

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator

Benchmark

of each month

Other duties and special projects within skill and competency level as required.