Counter

Job Description

Job Description

About Wahlburgers…

We are a working class organization, rooted at a family’s kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants everyday. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company.

Job Summary :

Our Counter plays a key role in providing exceptional customer service by assisting guests with placing orders, handling transactions, and ensuring accurate and timely food preparation. As the face of our restaurant, you'll contribute to a friendly, welcoming atmosphere and help create a seamless experience for every guest.

Key Responsibilities

• Understands our culture and does whatever it takes to create a positive and memorable guest experience.
• Develops guest loyalty through memorable service that keeps them coming back.
• Answers the phones, greets guests for takeout, receives & reviews online orders.
• Makes food recommendations to guests and answers all menu and service-related questions.
• Follows company policy in handling guest allergies / intolerances, ensuring our guests receive "safe" meals.
• Properly enters all items served to guests at our Point of Sale (POS).
• Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
• Provides accurate checks to guests, accepts payments, and completes all appropriate transactions.
• Handles guests' complaints by listening to their concerns, always informing a manager, and resolving issues to ensure overall guest satisfaction.
• Thank guests as they leave and invite them to return to the restaurant again.

Hospitality to the Restaurant :

Hospitality to your Team :

Requirements & Prior Experience :

Equal Opportunity Employer