Case Manager – HORNE Puerto Rico

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.

Position Summary

We are seeking a dedicated and detail-oriented Case Manager to support Horne’s energy programs which works with applicants to increase the energy efficiency of their homes to reduce their total residential energy expenditures and improve their health and safety. In this applicant-facing role, you will guide applicants through the applicant process – from intake to eligibility assessment – while delivering excellent customer service and maintaining accurate case records.

Essential Functions :

• Assist applicants with program applications
• Communicate clearly and empathetically with applicants regarding application status, next steps, and requirements
• Collect and review documentation for eligibility determinations
• Maintain accurate case records and notes in proprietary systems
• Interpret and apply program policies in decision-making
• Collaborate with internal teams and external partners to resolve issues promptly
• Meet daily processing goals and program deadlines in a high-volume setting
• Adapt quickly to changes in program protocols, software, or timelines
• Deliver consistent and professional support to all stakeholders
• Work weekends or extended hours as needed
• Perform additional tasks and duties as needed

Qualifications :

Work Environment

HORNE Values…

HORNE Offers…

The firm you’ll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.

We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE!

HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.