Cloud Engineer

The Cloud Engineer is responsible for managing and maintainingour cloud-hosted infrastructure and server environments. This role's main focus is to ensure stability, security, and efficiency of cloud-based and on-premises servers, web hosting, and monitoring platforms. The position involves advanced troubleshooting, cloud architecture design, configuration, performance monitoring, and working closely with IT teams to support business operations.

Responsibilities :

Cloud Infrastructure and Server Management :

• Deploy, configure, and maintain cloud-hosted servers and services primarily in MS Azure.
• Manage virtualized environments using VMware, Hyper-V, or cloud-native virtualization solutions.
• Optimize and manage WP Engine-hosted websites, ensuring uptime, security, and performance.
• Maintain and monitor Sucuri Web Application Firewall (WAF) and security services for all web properties.
• Ensure high availability, scalability, and redundancy of cloud-based infrastructure.
• Manage cloud networking configurations, including VPNs, load balancers, and cloud firewalls

Security and Compliance :

• Maintain security best practices and standards, including web application firewalls (WAF), malware detection, and participate with incident response as needed.
• Ensure cloud security best practices, including IAM, Entra ID, O365 Defender, encryption, network security policies, and compliance with GDPR, HIPAA, NIST, and PCI-DSS.
• Configure and enforce access control policies in WP Engine, AWS, Azure and O365 Services, and WAF.

Monitoring and Performance Optimization :

• Utilize monitoring tools, such as SolarWinds and Pingdom, to track and remediate cloud and server performance, uptime, and network health.
• Proactively monitor WP Engine-hosted websites for performance bottlenecks, downtime, and security threats.
• Optimize cloud resource utilization to manage / reduce costs and improve efficiency.
• Perform regular system maintenance, including patching, updates, and performance tuning.

Troubleshooting and Support :

• Diagnose and resolve complex cloud, server, and website performance issues, including system failures, connectivity problems, and security threats.
• Provide advanced support for cloud-based applications, database servers, and virtualized workloads.
• Act as an escalation point for cloud and web hosting-related incidents.
• Coordinate with Sucuri, WP Engine, AWS, and Azure support teams for troubleshooting and system enhancements.

Cloud Automation and Infrastructure as Code (IaC) :

• Utilize Infrastructure as Code (IaC) tools such as Azure Resource Manager (ARM), Terraform, or CloudFormation for automated deployments.
• Implement cloud automation for provisioning, scaling, and backup management.
• Develop scripts in PowerShell to enhance system administration and automate tasks.

Documentation and Compliance :

• Develop and maintain detailed cloud and system documentation, including architecture diagrams, configurations, and procedures.
• Ensure compliance with IT governance policies, security best practices, and regulatory frameworks.
• Maintain accurate WP Engine, Sucuri, SolarWinds, and Pingdom documentation for performance tracking and issue resolution.

Collaboration and Communication :

• Work closely with network, security, and application teams to ensure seamless integration of cloud services.
• Communicate system updates, security alerts, and best practices to stakeholders.
• Provide recommendations for cloud service adoption, optimization, and migration strategies.

Continuous Learning and Development :

• Stay updated with emerging cloud technologies, best practices, and industry trends.
• Evaluate new cloud solutions and monitoring tools to enhance infrastructure performance and security.
• Participate in cloud-related certifications and training programs to stay ahead of industry developments.

Qualifications :

• Fully bilingual (English and Spanish), oral and written.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in system administration, cloud infrastructure, and web hosting management.
• Strong PowerShell scripting expertise and experience automating systems configuration operations
• Experience with cloud platforms such as Azure.
• Strong knowledge of WP Engine, Sucuri, SolarWinds, and Pingdom for website hosting, security, and monitoring.
• Experience managing virtualized environments (VMware, Hyper-V) and cloud networking principles. Knowledge on Acropolis
• Expertise in server administration (Windows, Linux) and identity management (ADFS,Active Directory, Azure / Entra ID).
• Familiarity with web application security, monitoring tools, and firewall configurations and knowledge in micro segmentation
• Experience with cloud-based disaster recovery and backup solutions such as Veeam-Backup, CA Arcserve or Azure backups (formerly knows as Data Protection Manager) .
• Knowledge in Citrix Cloud environment.