Associate Customer Service

The Opportunity

This position works out of our Arecibo location in the PDT Neuromodulation division. The Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders.

Shift : 8 : 30 am- 5pm Monday to Friday DST (9 : 30 am – 6 : 00 pm ST)

As an Associate Customer Service, you will be responsible for support of customers by providing customers accurate and timely patient device registrations, and proper information and assistance necessary in order to maintain good customer relations.

What You’ll Do

• Patient Registration : Timely and accurate entry of patient registration information, including performing follow up on missing information or requesting clarification for conflicting information.
• Received calls from customers regarding device registrations and assist with inquiries receive through email regarding devices implanted.
• Demonstrate drive to provide outstanding customer service with clear verbal and written communications.
• Flexibility to operate in several systems or platforms and balance job tasks throughout the workday.
• Research and resolve any problem with registrations received. Correct the registration as necessary, and release for ID Card patient processing.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, cooperative communications and collaboration with all levels of employees, customers. contractors, and vendors.
• Responsible for compliance with applicable Corporate and Divisional Policies, and performing other duties as assigned by management.

Required Qualifications