Director, Retail Operations & Demand Planning

What´s the role?

As the Director of Retail Operations and Demand Planning, your primary focus will be the alignment between demand planning, supply chain communication, sales operations, and go-to-market (GTM) strategies. This leadership role requires a deep understanding of demand forecasting, effective communication with supply chain partners, and the ability to drive sales through strategic offers and promotions.

How can you add value?

• Collaborate with cross-functional teams to develop accurate demand forecasts based on market trends, historical data, and customer insights and align the inventory levels and production capacities.
• Continuously refine and improve demand planning processes to enhance accuracy and responsiveness.
• Establish and uphold transparent communication channels with the supply chain team to effectively coordinate the strategy for fulfilling demand.
• Work collaboratively to address any challenges related to inventory, production delays, or other factors affecting product availability.
• Implement strategies to optimize supply chain efficiency and minimize lead times.
• Collaborate with sales leadership to design and implement sales processes that align with business goals and objectives and develop strategies to streamline workflows, enhance productivity, and improve overall sales team performance.
• Apply CRM tools and sales enablement technologies to drive efficiency in sales operations.
• Drive the development and execution of GTM strategies for new products, offers, and promotions and monitor the performance making data-driven adjustments as needed.
• Collaborate with marketing and sales teams to ensure a cohesive and effective approach to launching new products and promotions in the market.
• Introduce and promote new offers and promotions to the sales team, customers, and other stakeholders, and oversee the impact on sales performance to adjust strategies as needed.
• Ensure clear and consistent messaging across all communication channels.
• Act as a point of contact for sales field customer concerns, addressing issues related to demand fulfillment, product availability, or sales operations.
• Collaborate with pertinent teams to address raised issues and institute preventive measures to minimize future escalations.
• Demonstrate and ensure compliance with the Customer First Philosophy of all Liberty Latin America's policies and procedures, including the Code of Conduct and Liberty safety standards and procedures.
• Other functions c may be assigned.

What do you need?

Education and / or Experience :

Bachelor’s degree or equivalent experience in Business Administration, Finance, Marketing, or related. Master’s degree preferred.

10 – 12 years of experience and at least two years of management responsibility.

Other Qualifications :

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.