Analyst, Retail Channels (Training Implementation)

The Analyst, Retail Channels (Training Implementation) will support effective implementation of new initiatives and projects to become part of daily operations in alignment with our franchise standards and corporate values. As part of implementation provides training to team members to support adoption of new ways of doing things and keep them going. Positions works on-site based in Trujillo Alto, PR.

MAJOR DUTIES & RESPONSIBILITIES :

• Work in project implementation plan in accordance with deployments strategy and schedules.
• Provides training, orientations, reviews, and seminars to internals clients in relation to projects, initiatives implementation and / or continuous operations.
• Provides training, orientations, reviews, practices, skills, and tools to new employees in relation to operations, sales and services, and customer services interactions regarding the employee unit.
• Visit branches, remote network, self-service channels to explain and or review expectations with internal and external clients.
• Work closely with the client and projects Implementation Manager.
• Organizes, convenes and documents regular client and internal project team meetings throughout implementation and post go-live to present and review project activities, establish deadlines and keep project on track.
• Monitors every step of the implementation process or school progress and results of protocol coaching, quality and service operations; anticipates potential issues and proactively communicate details or issues to supervisor.
• Participate in projects development and proactively anticipate potential issues.
• Communicates clients concerns and future needs to projects team and supervisor.
• Provides projects related demos to new and existing clients.
• Other duties may be assigned.

EDUCATION AND EXPERIENCE :

WORK AUTHORIZATION & ELEGIBILITY :