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Client Success Coach (CSM)

Client Success Coach (CSM)

Impact ClientsSan Juan, PR
Hace 26 días
Tipo de contrato
  • Quick Apply
Descripción del trabajo

We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple :  help everyday people launch impactful online coaching businesses that transform lives—starting with their own.

If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.

About Us :

Richard Yu is an online business coach with :

  • 100K+ subscribers on YouTube →  youtube.com / richardyu1
  • A growing personal brand on Instagram →  instagram.com / richardyuzee

Our company is faith-driven, fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

About The Role :

This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours, with rotating Saturday coverage (1x / month for 4–5 hours).

You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable—we’re in the coaching business.

Requirements

Here are the requirements :

  • You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
  • You will be conducting new onboarding calls daily to welcome in new students.
  • You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1 : 1 Zoom calls or recording Loom videos as needed.
  • You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
  • Weekly group coaching calls answering client questions
  • Must have strong communication / interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
  • Help innovate our products by creating and producing new video trainings / worksheets to deliver a world-class experience.
  • Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
  • Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
  • Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
  • You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
  • You must have a high attention to detail and understand systems / processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs

    • WHO THIS IS FOR :

  • A coach or mentor at heart—you love helping people
  • Clear, professional communicator (spoken and written English)
  • Able to handle fast-paced environments, multiple clients, and changing priorities
  • Willing to grow with us long-term (3+ years)—this isn’t a side hustle
  • Open to feedback and constructive coaching (we’ll train you, but we expect growth)
  • Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast

    • WHO THIS IS NOT FOR :

  • You have another full-time job or multiple freelance clients
  • You struggle with structure, deadlines, or fast execution
  • You dislike being challenged to improve daily

    • Benefits

    Base Salary : $3,000–$6,000 USD / month (depending on experience)

    Commission opportunities : % on referrals, upgrades, renewals, and pending payment collections.

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    Client • San Juan, PR

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