Customer Solutions Associate

The Customer Solutions Associate plays a crucial role in ensuring customer satisfaction and fostering strong relationships with our clients at BrainHi. As a member of our dynamic team, you will be the first point of contact for customers seeking assistance with our software solutions. This role blends customer service and technical support, requiring you to engage with clients through various channels while delivering exceptional service. You'll be responsible for troubleshooting issues, managing inquiries, and providing insights to improve our platform, all while contributing to our goal of enriching customer experiences.

Responsibilities :

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Diagnose and resolve technical issues related to BrainHi’s software.
• Document customer interactions and create detailed reports on common issues and solutions.
• Maintain a knowledge base of frequently asked questions and solutions.
• Collaborate with the technical team to escalate and address complex issues.
• Gather feedback from customers to inform product improvements and enhancements.
• Provide training and onboarding support for new customers to ensure they are fully equipped to use our platform.
• Visit clients as needed to provide on-site support, training, or resolve issues that require in-person assistance

Requirements

Benefits

BrainHi provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identification, transgender or bisexual status, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination of employment, layoffs, retirements, transfers, leaves of absence, compensation, and training.