Experienced Customer Escalation Engineer Next-Gen Networking

Our client, Hewlett Packard Enterprise (HPE), is looking for a  Experienced Customer Escalation Engineer Next-Gen Networking.

This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are :

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todays complex world. Our culture thrives on finding new and better ways to accelerate whats next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description :

Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and / or influences hardware design.

Management Level Definition :

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alernatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Responsibilities :

• Designs enhancements, updates, and programming changes for portions and subsystems of systems software, including operating systems, compliers, networking, utilities, databases, and Internet-related tools.
• Analyzes design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.
• Writes and executes complete testing plans, protocols, and documentation for assigned portion of application; identifies and debugs, and creates solutions for issues with code and integration into application architecture.
• Leads a project team of other software systems engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for assigned systems portion or subsystem.
• Collaborates and communicates with management, internal, and outsourced development partners regarding software systems design status, project progress, and issue resolution.
• Represents the software systems engineering team for all phases of larger and more-complex development projects. Provides guidance and mentoring to less- experienced staff members.
• Provides guidance and mentoring to less- experienced staff members.

Education and Experience Required :

• Bachelor's or Master's degree in Computer Science, Information Systems, or Electronics Engineering.
• Typically 4-6 years experience in networking
• Experience in network device management and deployment (routing, switching and firewall devices)
• Knowledge of network troubleshooting (firewalls)
• Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.
• Experience and knowledge in Scrum Master or PM skills is nice to have

Knowledge and Skills :

• Expertise in multiple software systems design tools and languages.
• Strong analytical and problem solving skills.
• Designing software systems running on multiple platform types.
• Software systems testing methodology, including writing and execution of test plans, debugging, and testing scripts and tools.

Additional Skills :

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Micro services Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)

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