Retail Sales Consultant

Location: Plaza Las Americas

Summary:

As the Retail Sales Consultant you will develop and attain customer experience and sales objectives for the store. Sell all (wireless and wired) products and services offered by Liberty. Meet all sales objectives. Handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an outstanding customer experience.

How can you add value?

• Possess a competitive spirit and desire to meet and exceed sales goals.
• Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools.
• Understand customers’ needs and help them discover how our products meet those needs.
• Multi-task in a fast paced team environment.
• Educate and engage customers through product demonstrations and offer solutions.
• Interact with customers and provide timely and courteous customer service to all customers.
• Submit all transaction journals daily, assists with merchandising resets and assists with inventory maintenance and physical inventory counts.
• Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

What do you need?

Education and/or Experience:

High School Diploma. associate degree preferred.

1-2 years of proven experience in Customer Service and/or Sales, preferably in Telecommunications field.

Other Qualifications:

• Good communication and interpersonal skills.
• Basic personal computer skills are necessary, including Windows programs and the ability to maneuver between multiple screens quickly; multi-task keyboarding experience required.
• Ability to work flexible hours, including evenings, weekends and holidays
• Ability to complete all paperwork completely, accurately, in a timely manner
• A general knowledge of clerical routines and use of office equipment.
• Ability to interact positively with the public, either on the telephone or in personal contact.
• Strive to maintain phenomenal level of confidentiality and work with highly sensitive data and information.
• Bilingual (Spanish and English).
• Data Entry experience.
• Computer-literate, knowledge in Microsoft Office.
• Customer Focus and service oriented.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.