Customer Business Development - Key Account Management (Puerto Rico)

For your operation in Puerto Rico:

Customer Business Development - Key Account Management

Customer Business Development responsible for achieving sales goals and executing sales plans with a defined area. Includes sales management, account management, channel management, field sales/merchandising force (including traditional trade distributor) and sales control and field evaluations.

Scope:

1. Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers

2. Identifying and managing interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities

3. Resolving problems and ensuring customers receive high quality customer service

4. Developing client retention and growth plans and strategies for developing profitable business with assigned accounts

5. Reviewing and reporting on customer retention, business opportunity and market trends.

Job Level Descriptor

• Has moderate to extensive knowledge and experience in own discipline

• Performs a range of mainly straightforward assignments when entering this job level, developing towards having full accountability processes or business objectives

• Continues to build knowledge of the company, processes and customers by leading projects or project steps within a broader project

• Typically resolves problems using existing solutions, but may also solve complex problems taking a new perspective on existing solutions

• Receives a moderate level of guidance and direction

• Develops competence by performing structured work assignments

• May influence others within the job area through explanation of facts, policies and practices

American residence and being able to work in the Puerto Rico