Customer Service Specialist

Providing exceptional support to employees and their families, the full-time remote Customer Service Specialist will assess needs, gather information, and deliver high-quality customer service through various communication channels. Key responsibilities: Assess the needs of employees through targeted questioning and gather relevant personal information Provide clear explanations of issues and needs while delivering high-quality customer service Perform quality assurance callbacks and ensure accurate data entries with proper spelling and grammar Required qualifications: Bachelor's Degree Strong written and spoken communication skills Excellent customer service skills with a friendly and empathetic approach Proficient in conflict resolution skills Ability to organize and prioritize effectively