Bilingual Customer Service Representative

Fluent in Spanish, the full-time Bilingual Customer Service Representative I will support daily customer service operations by responding to inquiries, maintaining accurate customer records, and assisting with service-related requests in a remote environment. Key responsibilities: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and professional support Document customer interactions, requests, and resolutions accurately within CRM systems Collaborate with internal departments to support customer needs and ensure timely issue resolution Required qualifications: High school diploma or GED required Fluency in Spanish, including reading, writing, and speaking 1-2 years of customer service experience preferred, especially in customer-facing environments Basic proficiency with CRM systems (Salesforce preferred) and Microsoft Office applications Ability to manage multiple tasks in a fast-paced environment