Client Success Manager

Driving client engagement and retention, the full-time remote Client Success Manager will manage post-sale relationships with law firms, focusing on onboarding, expansion opportunities, and cross-sell identification while maintaining a structured engagement cadence. Key Responsibilities Maintain defined engagement cadence with clients, conducting proactive outreach and performance reviews Drive organic growth by increasing user adoption and identifying expansion opportunities within existing accounts Collaborate with Field Sales to identify and convert cross-sell opportunities for ancillary services Required Qualifications Bachelor's degree or equivalent experience 5+ years of sales/client growth leadership experience, preferably in legal, insurance, or health-information services Strong analytical skills with experience managing adoption and pipeline metrics Proficiency in CRM reporting, with Salesforce experience preferred