Customer Support Specialist

Working remotely, the Support Specialist will provide exceptional email and phone support to restaurant guests and owners, efficiently resolving day-to-day issues while managing a high volume of tickets through the Zendesk platform. Key responsibilities: Provide inbound and outbound support via email and phone, handling 70-100 tickets per day with high accuracy Maintain open communication with restaurant owners and guests until issues are resolved, escalating complex problems as necessary Regularly update management on common issues and suggest improvements to enhance team performance and customer experience Required qualifications: 1-2 years of customer service experience Proficiency with CRM software, preferably Zendesk Strong oral and written communication skills for effective interaction with users and the development team Excellent organizational skills and the ability to multitask across systems Proficiency in macOS, including application navigation and file management