Senior Customer Success Manager

To drive product adoption and strategic partnerships with Enterprise customers, the full-time Senior Customer Success Manager will establish deep customer trust, develop comprehensive success strategies, and collaborate with cross-functional teams in a remote environment. Key Responsibilities Establish deep customer trust to enhance strategic partnerships through regular touchpoints and Quarterly Business Reviews Develop and execute comprehensive customer success strategies to drive business growth and retention Collaborate with internal stakeholders to complete customer goals and provide visibility and escalations Required Qualifications 5+ years of experience in Customer Success management roles Demonstrated success in partnering across company verticals to increase customer adoption Understanding of client budget cycles and their impact on annual recurring revenue models Advanced analytical skills with the ability to translate raw reports into customer-facing documents Experience with service delivery in a managed services practice organization