Driving platform adoption and ensuring technical health for enterprise security programs, the full-time remote Technical Account Manager will serve as a dedicated technical advisor, managing integrations and incident response while collaborating closely with Customer Success Managers. Key responsibilities Drive platform adoption and technical health metrics for assigned accounts Build deep technical relationships with security practitioners and technical leaders Own technical incident response coordination with customers during security incidents Required qualifications 5+ years of security industry experience, primarily in consultative customer-facing roles Deep technical expertise in two or more security product areas (e.g., EDR, NDR, SIEM) Experience in customer-facing technical roles such as solutions engineering or technical consulting Strong consultative skills with the ability to communicate complex technical concepts effectively
Technical Account Manager • Bayamon, Puerto Rico, United States
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