Customer Care Representative

Seeking a contract Customer Care Representative, this full-time remote position will manage customer interactions, provide empathetic service, and contribute to process improvements while working shifts that include weekdays and weekends. Key responsibilities Develop a deep understanding of customer needs and provide prompt service via phone, email, and case systems Identify issues and trends, contributing improvement ideas to enhance customer experience Collaborate with product and operations teams to share feedback and assist with customer communications during product updates Required qualifications Experience in a customer service or healthcare operations role, preferably in a PBM, health plan, or pharmacy setting Active pharmacy technician license preferred but not required Strong problem-solving skills and a customer-first mindset Ability to thrive in a fast-paced environment and manage multiple systems simultaneously Tech-savvy with experience using Salesforce or similar case management tools