Customer Service Representative

Providing exceptional support to members, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance and customer satisfaction. Key responsibilities Handle member inquiries and provide accurate information regarding services and benefits Document conversations and coordinate with relevant departments to resolve complex issues Support compliance with organizational guidelines and maintain confidentiality of member information Required qualifications Minimum two (2) years of customer service experience or experience interacting with members High School Diploma or General Education Development (GED) required Must pass Classification Assessment and knowledge checks during training Typing speed of at least 30 WPM, with a current typing test Demonstrated ability to manage work with minimal direction