Healthcare Customer Service Representative

Passionate about healthcare, the full-time Healthcare Customer Service Representative will provide exceptional service to health plan members remotely, guiding them through scheduling care assessments and addressing their healthcare needs. Key responsibilities Provides exceptional customer service and engagement via telephone Ensures customer satisfaction by identifying needs and assisting with healthcare-related issues Researches and solves problems, verifying eligibility of services and maintaining performance standards Required qualifications High school diploma or General Education Degree (GED) required Ability to read, write, and comprehend instructions; Spanish speaking is a plus Solid judgment skills for problem-solving Computer skills, including proficiency in navigating multiple programs and basic Microsoft Office knowledge Reliable attendance and adherence to a published schedule