Seeking experienced Call Center Representatives for a remote, contract position in financial services, where they will manage inbound customer service calls, assist clients with retirement and banking inquiries, and ensure high customer satisfaction. Key responsibilities Handle inbound customer service calls professionally and efficiently Assist customers with questions related to retirement accounts and banking products Document customer interactions accurately and escalate complex issues as necessary Required qualifications 1+ year of Call Center or Customer Service experience preferred Experience in Retirement Services, Banking, Financial Services, or a Financial Institution required Ability to handle a high volume of inbound calls Comfortable navigating multiple computer applications while assisting customers Strong attention to detail and ability to follow established procedures
Call Center Representative • Bayamon, Puerto Rico, United States
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